Starting out your forms
When deciding which digital forms to create first, it’s important to prioritize critical services.
Build forms that have the most impact on the most residents or that without, could be life-threatening to residents. ****
Title the form something clear so that the user knows exactly what they are filling out**.**
Create start pages to set expectations for users for the forms.
Let the user know a time estimate for completion
Be clear on documents and information they need to prepare to complete the form.
If they don’t need any preparation to complete the form, say “You won’t need to prepare anything to apply.”
On the start page, explain what will be required to complete the form and the process around the form.
Avoid overwhelming residents with several-page, long start pages.
Remember, not all forms need a start page or introduction. Always strive to make the fields in your form clear and simple enough to complete without the need for additional instructions.
Add contact information on your form so that it appears on each page. If a resident has a question while completing the form, they have someone to reach out to.
Avoid adding any items to the forms page that could be a distraction, such as promos and other design elements. Let the user focus on the task at hand.
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