Test and improve your forms

Observing how people interact with a form can provide valuable information like level of comprehension and location of hurdles, blockers, or errors in your form.

Testing with residents is the best way to learn how we can improve our forms.

Plan

Recruit

Test

Vets.gov has done an incredible job in making their forms user-centered with testing. See their research and how they learned to prioritize users in their digital forms.

Synthesize

Propose Solutions

See nngroup User Testing guide: Why & How (Jakob Nielsen)

See the full playbook: ****User-centered Design and Testing and Measurement Playbook